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I'm a loyal UGG buyer and own 100+ pairs in various style. I'm a part of their UGG Loyal Reward Program.

I purchased 4 pairs in December and never received my Reward Certificates. Tried emailing, only to be told 3-5 days later, they were too busy and call the 800#, which puts you on hold for 30+ minutes. Did that 3 times. Well I'll just take my money elsewhere.

I'm finished buying UGG products! And their customer service message is that they want you to have an excellent customer service experience.

WHAT A JOKE!. I don't even care about my $40 Reward Certificates!!!!!

Product or Service Mentioned: Ugg Rewards Program.

Reason of review: Not as described.

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