Contact Ugg Customer Service
Ugg Phone Numbers and Emails
Toll-Free Number:
-
(888) 432-8530
Ugg Emails:
Customer Service
privacy@deckers.com
Privacy Inquiries
Contact Information
Ugg Website:
Ugg Help Center:
How Good is Ugg's Customer Service?
Summary of Ugg Customer Service Calls
941
TOTAL
CALLS
CALLS
02:41
AVG CALL
DURATION
DURATION
9%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ugg?
Shipping and Delivery Question:
- “I sent 2 pairs of Uggs to the wrong address”
- “Haven't received my return”
- “Wondering where my package is”
Return/ Replace Question:
- “Return”
- “Return order but don't know the tracking number”
- “Find return”
Request for Information Question:
- “Looking for specific item I order and exchange for a black one and the maroon one”
- “To find out about an order placed”
- “Looking for my order, I placed December 5”
Product/ Service Question:
- “To find product”
- “Product question”
- “Product availability”
Activation/ Cancellation Question:
- “Cancel a back order”
- “Order cancellation and refund”
- “To cancel an order”
Refund Question:
- “Refund”
- “Did I get a refund”
- “Refund/ credit”
Payments and Charges Question:
- “Declined payment: please resubmit”
- “Double charge on my Afterpay account”
- “Because they took two payments off my card and I only order one pair of sandals”
Account Question:
- “Having issue resetting password”
- “I ordered ugg boots and the money went from my bank to use the merchant and I still haven't received the boots I have proof from my account of payment there a Xmas present for my daughter I've emailed your selfs and got only one reply”
- “I purchased 3 pair of uggs through after and i could not access my wards account”
Cards Question:
- “I can't put in my expiration year of my credit card”
- “Gift card questions”
- “Gift card didnt go through”
Staff Question:
- “Very rude and hung up on me after having me on long hold”
- “Customer service”
- “Speak with a customer service representative about a problem I had at the ugg store I had yesterday”
Other Question:
- “Didn’t receive one of my items”
- “Faulty”
- “Shoes too small”
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Ugg