Ugg Phone Numbers and Emails

Toll-Free Number:

  • (888) 432-8530
Send Message

Ugg Emails:

Customer Service
privacy@deckers.com
Privacy Inquiries
Is this your business?

How to Contact Ugg?

Most Popular Number:

(888) 432-8530
Total calls: 941 Issues resolved: 34 Last call: Mar 17, 2024

What Is an Ugg Customer Service Phone Number?

The UGG customer service phone number in the United States is 1-888-432-8530. You can also send a text message to the same phone number.

Can I Email Ugg Customer Support?

Yes, you can email UGG customer support by filling out a contact form on their website. To do this, go to the UGG website and scroll down to the bottom of the page. Under the "Help" section, click on "Contact Us." Once you submit the form, a member of UGG's customer support team will respond to your inquiry via email.

How Can I Contact Ugg Customer Service via Live Chat?

To contact UGG customer service via live chat, go to the UGG website and click on the "Customer service" button in the bottom right-hand corner of the page. This will take you to a page from where you can select the “chat” option to speak with a customer service representative. The live chat option is available from Monday to Saturday, between 10:00 am and 7:00 pm EST.

PissedConsumer Club

Contact Information

Ugg Customer Service Reviews

1.6 / 5
Poor
Caelen Vei
Too let them know my boots ripped and I’m Pissed
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1.7

It sucked because my boots ripped and I cant wear them. For what Uggs cost this shouldnt have happened!!

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Guest-5275682
Hoping to secure a discount before I made my purchase.
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3.7

While the Uggs response was not what I wanted, the customer service rep delivered the message very nicely. My granddaughter wanted the Uggs mini boots and I had been hoping to secure a discount because of the high price.

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Dolorosa C
New QR code

My complaint is the QR- code is not working properly after several attempts, even after calling customer service to reset the code to get a printed label for a return

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Very Upset Badger T
Boots fell apart – obvious manufacturing defect – UGG refused to help
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1.0

December 2020 I persuaded my husband it was a great idea to spend $400 on two pairs of UGGs.
He said spending so much on fuzzy boots seemed insane.
But I reassured him... "I've been buying UGGs for 25-years, they will last a decade or more, and the customer service is amazing!"
Not any more UGG is not the same company.

The product quality is terrible. So is their customer service.
2.5 years later a large hole has appeared in my boots. The suede upper and sole have come apart.
Look closely at the photos, it's obviously a manufacturing defect. We live in Coastal Southern CA, so I have barely worn the boots except inside the house during the winter, as is obvious from the sole.

They should not fall apart like this.
Here is how UGG treats loyal customers now:
1) You get a ONE YEAR warranty. If what they describe as a "manufacturing defect" appears AFTER one year, you are screwed. Even though it's obviously a defect. UGG simply does not care, because the defect appeared after one year.
2) UGG has a repair program where you can pay EIGHTY BUCKS to have them repaired!

I asked for this repair service free as a courtesy to a long-time customer. UGG supervisor refused me, and ignored email requests to escalate the matter further.
Too many UGG reviews report the same issue poorly made product, which UGG refuses to stand behind past their one-year warranty.
Bottom line don't buy UGGs.
This is not a company that cares about keeping a 25-year customer.
They didn't care about me, and WHEN (not if) your very expensive boots fall apart, they won't care about you either, even if it's their fault.

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How Good is Ugg's Customer Service?

Makaylin Caz
Makaylin Caz
Feels Satisfied | Mar 18, 2024

Very good customer service

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Stacey B Gmt
Stacey B Gmt
Feels Disappointed | Nov 28, 2023

My complaint is NOT about UGG. It’s about KERIKOTLE.COM. They are advertising that they sell uggs & they do not. It is a scam! I spoke with Ugg customer service & they made me aware this company is not an affiliate of theirs. I’m fighting to get my money back now.
KERIKOTLE.COM IS A SCAM
THEY DO NOT SELL UGGS
THEY WILL ROB YOUR MONEY

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Bonny Krn
Bonny Krn
Feels Satisfied | May 26, 2023

The service was very well done answered every question

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Shawan Kwh
Shawan Kwh
Feels Disappointed | Mar 25, 2023

Terrible

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Neosha Ygy
Neosha Ygy
Feels Satisfied | Jan 17, 2023

Really satisfied

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Aubryanna Wiv
Aubryanna Wiv
Feels Disappointed | Jan 06, 2023

A piece of ***

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Summary of Ugg Customer Service Calls

941 TOTAL
CALLS
02:41 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ugg?

Shipping and Delivery Question:

  • “I sent 2 pairs of Uggs to the wrong address”
  • “Haven't received my return”
  • “Wondering where my package is”

Return/ Replace Question:

  • “Return”
  • “Return order but don't know the tracking number”
  • “Find return”

Request for Information Question:

  • “Looking for specific item I order and exchange for a black one and the maroon one”
  • “To find out about an order placed”
  • “Looking for my order, I placed December 5”

Product/ Service Question:

  • “To find product”
  • “Product question”
  • “Product availability”

Activation/ Cancellation Question:

  • “Cancel a back order”
  • “Order cancellation and refund”
  • “To cancel an order”

Refund Question:

  • “Refund”
  • “Did I get a refund”
  • “Refund/ credit”

Payments and Charges Question:

  • “Declined payment: please resubmit”
  • “Double charge on my Afterpay account”
  • “Because they took two payments off my card and I only order one pair of sandals”

Account Question:

  • “Having issue resetting password”
  • “I ordered ugg boots and the money went from my bank to use the merchant and I still haven't received the boots I have proof from my account of payment there a Xmas present for my daughter I've emailed your selfs and got only one reply”
  • “I purchased 3 pair of uggs through after and i could not access my wards account”

Cards Question:

  • “I can't put in my expiration year of my credit card”
  • “Gift card questions”
  • “Gift card didnt go through”

Staff Question:

  • “Very rude and hung up on me after having me on long hold”
  • “Customer service”
  • “Speak with a customer service representative about a problem I had at the ugg store I had yesterday”

Other Question:

  • “Didn’t receive one of my items”
  • “Faulty”
  • “Shoes too small”

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