Ugg
Reviews and Complaints
Order Canceled without email notification
I placed an order for a Christmas Gift, the item was on back order and expected to ship between December 5th and the 20th. when I checked the status to see when It should arrive My order had been canceled without an email notification.
This is BAD business. for such a large company to treat there customers like this is Unacceptable.
If I was informed that the order was canceled I what I had time to order a different Item and have it in Time for Christmas. Very disappointed Customer, But apparently you don't need my business, one word of advice be careful how you treat your customers without them, you have no business.
- High in demand
Preferred solution: change in order policy so that no other customers get treated like this. If you place an order they should at least have the decency to inform the customer that the order has been cancelled.
User's recommendation: don’t expect shipment of your item if on backorder and be care they will cancel your orders without notification
Poor customer service
Missing my order
User's recommendation: Don’t exchange your order! You will be out your order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe wrong size shows on my order
Preferred solution: The correct size before shipped
Miffed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStitching
- Warmth
- Wool wears down and stitching
Preferred solution: Then repaired
No reason
Preferred solution: The right boots
Damagedboot to be repaired
Preferred solution: Nothing….
User's recommendation: Find a reputable Canadian Toronto shoe repair!
Hoping to secure a discount before I made my purchase.
Wrong item delivered
User's recommendation: Not to order from ugg
Perched
User's recommendation: Better customer service
I've purchased from uggs for a long time and never had a problem with service or quality love the classic and so does my family!
User's recommendation: To purchase from uggs
New QR code
- Good customer service
- Provide return label
Preferred solution: Full refund
User's recommendation: Customer service should ease/eliminate prior codes in order for the new code to be processed
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Altoona, PennsylvaniaDidnt receive my package
The worst customer service ever!
User's recommendation: Don’t buy from ugg
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