Ugg
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Ugg Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ugg has 2.0 star rating based on 114 customer reviews. Consumers are mostly dissatisfied.
42% of users would likely recommend Ugg to a friend or colleague.
- Rating Distribution
Pros: Comfy and warm, No pros, Boots look great and feel comfortable.
Cons: Customer service, Appalling service, I hand not received them.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ugg has 2.0 star rating based on 114 customer reviews. Consumers are mostly dissatisfied.
42% of users would likely recommend Ugg to a friend or colleague.
- Rating Distribution
Pros: Comfy and warm, No pros, Boots look great and feel comfortable.
Cons: Customer service, Appalling service, I hand not received them.Recent recommendations regarding this business are as follows: "Request a signature on your valued purchases", "You can’t register your product.", "Ask if Ugg guarantees repairs.", "Be aware of the small sizes and return requirements", "Yes and no because what if you can't get hold of the company".
Most users ask Ugg for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Ugg Reviews
"Hoping to secure a discount before I made my purchase."
While the Uggs response was not what I wanted, the customer service rep delivered the message very nicely. My granddaughter wanted the Uggs mini boots and I...
"Registration"
I purchased two pair of Ugg boots and I want to register them. The form asks for a model number. I emailed to company inquiry about the model number and...
Brooklyn, New York
No Tazz black uggs
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carlsbad, California
Boots fell apart – obvious manufacturing defect – UGG refused to help
UGG has refused to resolve the issue, and "supervisor" Lindsey stopped responding to emails after I asked for it to be escalated further. I'm considering contacting UGG media relations, but also, how much energy do I spend wasting my life chasing a company who treated...
He said spending so much on fuzzy boots seemed insane.
But I reassured him... "I've been buying UGGs for 25-years, they will last a decade or more, and the customer service is amazing!"
Not any more UGG is not the same company.
The product quality is terrible. So is their customer service.
2.5 years later a large hole has appeared in my boots. The suede upper and sole have come apart.
Look closely at the photos, it's obviously a manufacturing defect. We live in Coastal Southern CA, so I have barely worn the boots except inside the house during the winter, as is obvious from the sole.
They should not fall apart like this.
Here is how UGG treats loyal customers now:
1) You get a ONE YEAR warranty. If what they describe as a "manufacturing defect" appears AFTER one year, you are screwed. Even though it's obviously a defect. UGG simply does not care, because the defect appeared after one year.
2) UGG has a repair program where you can pay EIGHTY BUCKS to have them repaired!
I asked for this repair service free as a courtesy to a long-time customer. UGG supervisor refused me, and ignored email requests to escalate the matter further.
Too many UGG reviews report the same issue poorly made product, which UGG refuses to stand behind past their one-year warranty.
Bottom line don't buy UGGs.
This is not a company that cares about keeping a 25-year customer.
They didn't care about me, and WHEN (not if) your very expensive boots fall apart, they won't care about you either, even if it's their fault.
- Lovely cozy boots until they fall apart
- Manufacturing defect
- Poor quality product
- No phone number to contact them
Preferred solution: Replacement ideally. Repair acceptable.
User's recommendation: UGGs are not what they used to be
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westminster, Maryland
Ripped Boot Sole
Order # NA2093****
Havre, Montana
My review is because I can't seem to reach the company, what the heck!!!
User's recommendation: Yes and no because what if you can't get hold of the company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fresno, California
Christmas Gift loss (Delivered to wrong Address)
I have been back and forth with Fedex and Ugg customer care regarding a christmas gift I never received. It was delivered to the wrong address.
I order several gifts from Ugg december 2023 and received them all except 1 package. All required a signature. I received an email after several months of investigations stating the following:
Update on your FedEx Investigation
External
Inbox
Tier2Support
Feb 15, 2024, 6:34 PM (7 days ago)
to me
Dear Valued Customer,
The investigation submitted on your behalf with FedEx regarding the lost package under tracking number 723303****21 for order NA2472**** has been concluded. FedEx has determined that the package was successfully delivered to your location and has denied your claim.
Due to the results of the investigation, we are unable to process a replacement or refund on your order.
** This email is not monitored.
If you need assistance please reach out via phone, chat, or text.
Regards,
Deckers Outdoor Corporation
Tier 2 Support Team
Please consider the environment before printing this email!
I would like a refund or the items replaced. As a valued customer!!!
- Good product
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Request a signature on your valued purchases
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Baltimore, Maryland
Registration
User's recommendation: You can’t register your product.
Anderson, South Carolina
Too let them know my boots ripped and I’m Pissed
User's recommendation: Don’t use ugg
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Worst online customer experience ever
Worst online ordering experience ever. Been ordering online for many years but this is the worst.
Ordered a $250 pair of womens boots as a gift for a friend. The website gave me a little trouble ordering, I had to start over a few times. I accidently ordered Black instead of Chesnut, They made it impossible to cancel the wrong order. Long story short, after "chatting" with more than one customer service reps, the second rep told me the order was cancelled and sent me a confirmation email.
So I thought it was safe to place another $250 order without tying up $500 on my credit card. Next day I receive a tracking number for the cancelled order and a tracking number for the correct order. It's Xmas time! Shouldn't be messing with people.
It's like some manager in the online department wants the numbers to be high without meticulous customer service. Free expedited shipping is taking from last Sunday to a promise date of next Tuesday. So I have to wait till then to return the incorrect pair and they only use USPS for customer returns. No Free UPS return label so I can drop off at the UPS Store.
This guarantees I will be waiting on a line at the post office, and waiting who knows how long to get credited on my credit card from Ugg. Maybe Uggs will reach out with something to make me smile, I am not smiling now.Worst online customer service everWorst
Preferred solution: Price reduction
User's recommendation: Order the correct item and demand faster free shipping
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Havre, Montana
Trying to purchase other items
User's recommendation: Recommend if you can reach them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ugg boot’s problem
- Very comfortable
- Small detail became a big problem
Preferred solution: Repair
User's recommendation: Ask if Ugg guarantees repairs.
Gaffney, South Carolina
Ordered a pair of shoes over 100$ and no slip or return label in box
User's recommendation: Be aware of the small sizes and return requirements
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Can't find my order
Preferred solution: Deliver product or service ordered
User's recommendation: More info about how it goes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Williamsburg, Virginia
No UGGS
User's recommendation: Buyer beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Garden Grove, California
Ordered 3 different pair of UGGS
I ordered 5 different pair of uggs actually and two got shipped and my addict ex hacked my email then HACKED MY UGG ACCOUNT return to sender the last 3 pair which were our daughters ! And then he deleted my whole Ugg account where I had accumulated points .
So now those points are gone , Im in a lower tier and they will NOT send my uggs to me. I even stopped it before it made it back and they took to long to do anything. Theyre a *** company and because they let him *** my account and delete it I should really get my 3 pair for free ! Nobody knows how to do their job anymore.
Wouldnt that be suspicious that one would order 5 pair of your shoes then return 3 and close their account ? I keep trying to get them back bc my daughter heart was broken !
- Are warm
- Do not do nothint to help you fix your order
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Clarification
Preferred solution: Deliver product or service ordered
New York, New York
Return item
About
, , , , Koola Burra
Ugg is a US leading manufacturer and marketer of a brand known to millions of people around the world. Ugg selection of footwear includes a large variety of shoes for the whole family. Classy and featured collections showcase plenty stylish flats, comfy boots, light sandals, modern espadrilles, and sneakers for men, women, and kids. Ugg products for home vary from knit blankets to sheep skin rugs. Shoppers have an opportunity to browse through numerous hues and shades of footwear to choose the right pair. Shoes on sale at UGG offer a great deal of discounts on off season footwear.
Ugg is ranked 895 out of 4768 in Footwear and Clothing category
USA
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